Please contact our team on WhatsApp at +971 58 677 3100 to confirm the payment methods available for your order.

Each item is reviewed before being offered for sale. Contact our team for details about the authentication process and applicable guarantees.

Legal right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, you have 14 days from receipt of your order to exercise your right of withdrawal, except in the cases provided for by Article L221-28.

Exceptions applied by Stamp
The right of withdrawal does not apply to:

• New items whose packaging or protective film has been removed,
  
• Items whose value depends on their strictly new condition (micro-scratches, altered packaging, etc.),
  
• Personalised or made-to-order products.
  

Internal policy

• New items purchased directly from the brand's boutiques are non-returnable and non-exchangeable once opened or altered.
  
• Exception: items classified as new or excellent → return possible if you contact us at Info@stamp-dubai.com within 48 hours of receipt, after obtaining a return authorisation number.
  
• Return shipping costs are the buyer's responsibility and must include tracking.

Delivery options and estimated timing are shown at checkout. Contact our team before ordering if you need a specific delivery arrangement.

Yes, to all countries covered by our transport insurance, including:

• Most Asian countries
  
• Europe
  
• The Middle East
  
• Australia and New Zealand
  
• Canada
  

Shipping is carried out via DHL or FedEx.
The fees displayed at checkout include transport and applicable customs duties. Additional local charges may apply depending on the laws of your country.

Yes, by appointment only, at our Dubai showroom.

Taxes, duties and other charges may vary according to the destination and the item. Please review the amounts shown at checkout and contact our team if you need clarification.

Available payment options and any applicable terms are shown at checkout. Please contact our team for clarification before placing your order.

Yes, primarily Hermès, Chanel and Louis Vuitton.
The purchase price depends on:

• The condition of the item,
  
• Its current market value.

Yes, you may entrust your items to us.

• A written contract specifies the price, duration and commission.
  
• Payment is made once the item has sold.

Yes, we can provide:

• Tailored advice,
• Shipment tracking,
• Assistance with telephone orders.

Our "Find the bag of your dreams" service includes:

• A check of our internal stock, followed by a search through our network of trusted partners.
  
• A deposit is required for external sourcing (non-refundable if the item matches the initial request).
  
• The remaining balance must be paid before shipment.

Yes:

• Personalised gift advice,
  
• Express delivery,
  
• Complimentary gift wrapping on request.

Yes:

• Your data is stored securely,
  
• Payments are processed via certified servers,
  

You may request access to, correction of or deletion of your data at privacy@stamp.com.

No. Stamp is an independent reseller and does not represent any brand. We guarantee the authenticity of every item sold.